FAQ's
Unfortunately not. We deliver on a set day each week. Currently this is on Thursdays and Fridays but is subject to change. Our routes are planned to minimise carbon emissions and food miles. This also means we can’t offer delivery time slots. If we arrive too early or there's no one at home, we will follow your instructions and leave the delivery in your designated safe place.
No, you don’t. We want our service to be as convenient as possible for you. We take delivery instructions so your delivery driver can leave your order wherever you want it. Simply add a note to your order on the 'shopping cart' page.
Delivery is free for orders over £30. £3 deliveries for orders under £30.
Once you checkout and pay, you will receive an email with details of your order. You will also receive a confirmation by email and/or text notifying you when your order will be delivered.
Yes, indeed! We offer regular deliveries to homes, restaurants, offices and all types of work places. Simply add your office address when filling out the delivery details and leave any special instructions via the 'Add a note to your order' box on the 'shopping cart' page.
Alternatively, get in touch via help@shortstackfarm.co.uk or call 07876106422 and we'll be happy to help.
In the event of hot weather and you know you won't be home at the allocated delivery time, we request that you leave a large cool bag and ice block outside your front door for us to pop your order in. This ensures your microgreens stay fresh until you get home! If for any reason, you are unhappy with the freshness of your microgreens after receiving delivery, please contact us at help@shortstackfarm.co.uk or call 07876106422.
We currently deliver to within a 20 mile radius of Pocklington.
They tend to come at a similar time, but this can be subject to change. We order our rounds each week depending on what deliveries we have in your area. This means we make more deliveries with fewer vans, which is great for the environment.
No, you don’t. We want our service to be as convenient as possible for you. We take delivery instructions so your delivery driver can leave your order wherever you want it. Simply add a note to your order on the 'shopping cart' page.
We can leave it anywhere you think is safe, which could be as simple as leaving it by your front door. Some other examples are: tucked out of sight behind a wall, inside or behind a storage area (such as a utility cupboard or bike shed), inside an outbuilding like a shed, greenhouse, playhouse or garage. We can also offer you a secure key holding service for keys to a communal entrance, porch, garage, shed, side gate, etc., which is also ideal for blocks of flats, for which we could also take door codes. Get in touch via help@shortstackfarm.co.uk or call 07876106422 to find out more or arrange.
If your delivery is stolen, give us a ring on 07876106422 and we will refund you and work out a better place to leave your order in future.
Absolutely, as long as we deliver to the lucky recipient’s area. Simply add the products to your basket and leave a note on the 'shopping cart' page stating that “this is a gift for …...”. You can also write a personal message that we will print and include in your order. Please make sure you add the recipients name and delivery address at checkout, not yours!
Although we grow using organic methods and without the use of herbicides and pesticides, we are not currently certified as organic. This is because our crops are grown hydroponically (without the use of soil) and therefore cannot be certified organic under current legislation. We use coconut husks aka coco coir instead of soil which is inert and sanitary.
Our clamshells are made from corn and are compostable/biodegradable within 12 weeks. Our delivery boxes are made from sugar cane and are also compostable/biodegradable.